CONTACT INFORMATION

Elunalabs Inc.

Last Updated: April 14, 2026

1. COMPANY INFORMATION

Elunalabs Inc. is a corporation incorporated under the laws of the Province of Ontario, Canada.

Registered Business Name:

Elunalabs Inc.

Principal Office Address:

2 Bloor St. East, Suite 3500, Toronto, ON, Canada, M4W 1A8

Website:

https://elunalabs.com

General Support Email:

support@elunalabs.com

2. CUSTOMER SUPPORT

Our Customer Support team is available to assist you with questions regarding orders, products, shipping, returns, refunds, subscription management, and general inquiries.

Email:

support@elunalabs.com

Our Customer Support team is available Monday through Friday. We aim to respond to all inquiries within three (3) to five (5) business days. During periods of high volume (product launches, promotional events, holiday seasons), response times may be slightly longer.

When contacting Customer Support, please include: your full name; your order number (if applicable); the email address associated with your account; and a detailed description of your inquiry or concern. Providing this information will help us resolve your issue as quickly as possible.

3. SUBSCRIPTION MANAGEMENT

If you are enrolled in an Elunalabs subscription plan and wish to modify, pause, or cancel your subscription, you may: log into your account on elunalabs.com and use the subscription management portal; email support@elunalabs.com with your order number and request; or use the third-party subscription management portal identified in your order confirmation email.

To avoid being charged for the next scheduled shipment, cancellation requests must be submitted at least twenty-four (24) hours before your next billing date.

4. RETURNS AND REFUNDS

For return and refund requests, please email support@elunalabs.com with: your order number; the product(s) you wish to return; the reason for your return request; and photographs of the product if it was received damaged or defective. Please review our Return and Refund Policy on our Website for full details regarding eligibility, processing times, and conditions.

5. PRIVACY AND DATA REQUESTS

Elunalabs is committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, and applicable provincial privacy legislation. If you have questions about how your personal information is collected, used, or disclosed, or if you wish to exercise your rights under PIPEDA (including the right to access, correct, or delete your personal information), please contact our Privacy Officer:

Privacy Officer

Elunalabs Inc.

2 Bloor St. East, Suite 3500, Toronto, ON, Canada, M4W 1A8

Email: support@elunalabs.com

We will respond to all privacy-related inquiries within thirty (30) days, as required by PIPEDA. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca.

6. COPYRIGHT AND INTELLECTUAL PROPERTY NOTICES

For notifications of claimed copyright infringement under the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) or the Canadian Copyright Act (R.S.C., 1985, c. C-42), please contact:

Elunalabs Inc.

Attn: DMCA/Copyright Agent

2 Bloor St. East, Suite 3500, Toronto, ON, Canada, M4W 1A8

Email: support@elunalabs.com

7. LEGAL AND DISPUTE RESOLUTION

For legal inquiries, dispute resolution notices, or arbitration opt-out notices, please send correspondence by certified mail (or registered mail for Canadian residents) to:

Elunalabs Inc.

Attn: Legal Department

2 Bloor St. East, Suite 3500, Toronto, ON, Canada, M4W 1A8

Email: support@elunalabs.com

For full details regarding dispute resolution, arbitration, and your opt-out rights, please refer to Elunalabs’s Terms and Conditions.

8. CONSUMER PROTECTION COMPLAINTS (CANADA)

Canadian customers who wish to file a consumer protection complaint may contact the applicable provincial authority. For Ontario residents, complaints may be directed to:

Ontario Ministry of Public and Business Service Delivery

Consumer Protection Ontario

Website: https://www.ontario.ca/page/consumer-protection-ontario

Telephone: 1-800-889-9768

For Quebec residents, complaints may be directed to:

Office de la protection du consommateur

Website: https://www.opc.gouv.qc.ca

Telephone: 1-888-OPC-ALLO (1-888-672-2556)

For residents of other provinces and territories, please contact your applicable provincial or territorial consumer protection authority.

9. ANTI-SPAM AND MARKETING COMMUNICATIONS

If you wish to unsubscribe from marketing emails or commercial electronic messages from Elunalabs, you may: use the unsubscribe link included in every marketing email; or email support@elunalabs.com with the subject line “Unsubscribe”. In accordance with Canada’s Anti-Spam Legislation (CASL), unsubscribe requests will be processed within ten (10) business days.

If you wish to opt out of SMS/text message communications, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from Elunalabs.

10. BUSINESS HOURS

Elunalabs’s Customer Support team operates Monday through Friday. All times and response commitments are based on Eastern Time (ET). Elunalabs’s offices are closed on the following holidays: New Year’s Day, Family Day (Ontario), Good Friday, Victoria Day, Canada Day, Civic Holiday (Ontario), Labour Day, Thanksgiving (Canada), Christmas Day, and Boxing Day.

© 2026 Elunalabs Inc.. All rights reserved.

Last updated: April 14, 2026

IMPORTANT NOTICE: This document has been prepared for informational purposes and is based on general legal principles applicable in Canada and the United States. It has not been reviewed by a licensed attorney or lawyer and does not constitute legal advice. Elunalabs strongly recommends that you consult with a qualified legal professional in your jurisdiction.